Careers

We are looking for a full time Network Technician in the Nashville area. This position consists of day-to-day interaction with clients, network troubleshooting and problem resolution over a wide variety of technologies and devices in a service environment. An ideal candidate would possess the following:

• Ability to support and troubleshoot diverse small business networks quickly and effectively
• Provide a high level of support to clients via phone, remote access and in person
• Confidence in their ability to interact with a wide range of end users
• Ability to perform well in high pressure situations

Qualifications:

• Working knowledge of network support & troubleshooting (IP, Routing, Switching, Firewalls, etc.)
• Working knowledge of Windows Server and desktop operating systems, including Active Directory
• Working knowledge sufficient to support virtualization technologies in small businesses, especially Hyper-V and VMWare
• Working knowledge of Microsoft server technologies such as Exchange and SQL knowledge is a plus
• Working knowledge of  Cisco Switches, Firewalls, and Routers is a plus

Experience/Education

• Minimum 1 year of IT support required
• Certifications from CompTIA, Microsoft or Cisco are expected, but not necessarily required

Inception is looking for an IT professional who is a “swiss army knife” of technical competence. Potential candidates should possess a wide range of working knowledge in multiple areas of IT technology in order to quickly identify problems and troubleshoot them to resolution. Familiarity across a wide range of technologies is a must.

This role will require work on moderately complex projects in a small business environment; managing various small business networks in a Managed Services environment; and administering support to end users via phone, remote and on-site.

The role will require working relatively independently with minimal direction from senior professionals, supervisors or managers. *This is NOT an entry-level or training position. *

Strengths 

• Ability to quickly identify and solve networking and IT related problems
• Well-developed troubleshooting methods
• Strong customer relationship skills
• Attention to detail
• Ability to work independently without supervision
• Administering support to business clients via telephone, remote and on-site support
• Possess strong written and verbal communication skills
• Strong Documentation Skills

Background 

• 4+ years in an IT support position
• Managed service provider experience (Major Plus)
• High School diploma required, College degree preferred
• IT industry certifications are preferred

Required Network Technology Knowledge Base 

• LAN & WAN concepts
• Small business switches and firewalls
• Wireless Networking
• Windows Server Operating Systems
• Windows Desktop Operating Systems
• Virtualization technologies (mainly Hyper-V and ESX)
• Active Directory troubleshooting/support

Job Type: Full-time/Hourly with Overtime Pay

Schedule: Monday – Friday, 8am-5pm. Flex Schedule and Work From Home opportunities are NOT available for this position. There will be occasional assigned on-call responsibilities in the evenings and on weekends.

Salary: $50,000-$65,000/year

Pay Frequency: Weekly

Benefits:

• Time-and-a-Half Overtime Wages (for approved/scheduled overtime)
• Health Insurance
• Vision Insurance
• Long and Short Term Disability
• Life Insurance
• Paid Time Off – Vacation/Holidays/Sick

Inception currently has a full-time opening for a Technical Sales Representative in the Franklin/Nashville Area.

Territory:

Geographical in Nashville and surrounding area. Small to midsize organizations for all lines of business.

Sales process:

Find and develop new business opportunities by cold calling, warm calling, qualifying, presenting, closing, & post-sale account management.

Key competencies, Education, and Experience:

• Self-motivated team Player
• Relationship Builder
• Persistent
• Desire to work with a leading local IT support Company support
• Outgoing personality and professional presence
• The drive to help others
• Articulate self-starter and team player
• Solid Presentation Skills
• Good Verbal Communications
• Sales Planning, Territory Management, Prospecting Skills, Closing Skills
• Prior sales experience a plus.